At Sönmez Outdoor, we prioritize customer satisfaction. If you have any suggestions or comments, please email us at [email protected].
Contact Details:
Sönmez Outdoor
Esenkent Mh. Şair Fuzuli Sk No:18
Istanbul, Turkey
Phone: +90 216 526 20 96
Fax: +90 216 526 20 98
Email: [email protected]
Making a Purchase
Shopping in our store is easy. Add items to your cart and click ‘Checkout’. Enter the required details to complete your order.
Payment
We accept Visa, Mastercard, and American Express. Payments can be made securely via our SSL partners. Our site is PCI DSS compliant and protects your payment information.
Shipping and Delivery
Shipping is free within the USA. For other international orders, shipping costs will be calculated at checkout.
Returns and Cancellations
If you receive incorrect or damaged goods, notify us within 5 days. We will arrange for the return and send the correct items at no additional cost. If you wish to cancel your order, contact us, and we will arrange for the return and refund.
Pricing Errors and Voucher Codes
In the event of a pricing error, we reserve the right to cancel the order and refund your payment. Voucher codes cannot be used in conjunction with other discounts.
Tax Charges
For orders from the USA, applicable state sales tax and customs duties are not included; these charges will be determined during customs processing upon arrival in the USA.
Warranty
Your satisfaction is guaranteed. If you wish to return items, you must cover the return shipping costs. We can arrange collection for a fee of $200 per box for packages up to 66 lbs. For larger items, we will provide a shipping quote.
Reaching Us
If you need to contact us, email us at [email protected] or call us at +90 216 526 20 96.
Privacy Policy
Sönmez Outdoor does not disclose buyers’ information to third parties except as part of order fulfillment. Cookies are used to track your cart, store delivery addresses, and remember you if you select the ‘Remember Me’ option. Disabling cookies will prevent you from placing orders.
User Rights
Under US law, users have the right to:
- Access their data
- Correct inaccurate data
- Delete their data
- Restrict processing of their data
- Data portability
- Object to data processing
To exercise these rights, email us at [email protected].
Changes to Terms and Conditions
We may update our terms and conditions due to service changes or legal requirements. Please check these terms regularly. Continued use of our services constitutes acceptance of the updated terms.
WEEE Recycling
We offer free recycling of old electrical items when you purchase a new one.
Consumer Rights Act 2015
Under the Consumer Contracts Regulations 2014, you have the right to cancel your order within 14 days of receiving the goods. For faulty goods, a full refund is available within 30 days of purchase.
